Off-Site Service is recorded by the minute.
On-Site, Consultation and Programming time is recorded in 15-minute increments.
Rate is $100 / Hour
Flat Rate available for Special Services: System Clean/System Install
Off-site billing starts with service requests from Instant Messenger or by Phone. Time is charged while service is being performed using Chat, or other Client Host software.
Billing is tallied and sent on the last day of each month. If ‘End of the Month’ cumulative total does not equal or exceed one hour of time: the minutes roll over into next months bill and no current bill is sent out. Payment window is 30 days.
Hardware purchases are billed the next working day and may contain the current On-Site labor costs. Payment window is 30 days.
All hardware and Software Warranties and License Materials are transferred to End User upon payment.